At Pip Inbox, we are committed to providing high-quality email marketing and communication services. To maintain fairness and transparency, we have established this Non-Refund Policy to outline our stance on refunds for our products and services. By purchasing or subscribing to our services, you agree to the terms stated in this policy.

1. General Policy

All payments made to Pip Inbox are non-refundable unless otherwise required by law. This includes, but is not limited to:

  • Subscription fees (monthly, annual, or custom plans)
  • One-time service fees
  • Setup, onboarding, or training fees
  • Add-ons, upgrades, or extra usage purchases

Once a payment is processed, you cannot request a refund, even if you cancel your subscription before the end of the billing cycle.

2. Subscription Cancellation Policy

  • Users may cancel their subscription at any time through their account settings or by contacting support.
  • Cancellation will prevent future billing, but does not result in a refund for the remaining period of an active subscription.
  • No partial refunds or prorated reimbursements will be provided for unused services within a billing period.

3. Refund Exceptions

While all sales are final, we may consider refund requests under the following circumstances:

3.1 Duplicate Billing

If you were mistakenly charged multiple times for the same subscription or service, we will review the case and issue a refund for the duplicate charge upon verification.

3.2 Unauthorized Transactions

If you believe an unauthorized payment was made from your account, contact support@pipinbox.com within 7 days of the transaction. We may investigate and, if confirmed as unauthorized, process a refund.

3.3 Service Non-Delivery

In rare cases where Pip Inbox fails to provide the service as described, we may issue a refund or credit upon thorough review. This does not apply to:

  • Temporary service disruptions
  • User errors or misuse of the platform
  • Non-compliance with our Terms and Conditions

4. No Refunds for Violations or Terminations

  • If your account is terminated or suspended due to violations of our Terms of Service or Acceptable Use Policy, you will not be eligible for a refund.
  • Refunds are not granted for loss of service due to failed payments, non-compliance, or abuse of the platform.

5. Chargebacks and Disputes

  • If a chargeback or payment dispute is initiated through your bank or payment provider, your account may be immediately suspended until the dispute is resolved.
  • Filing a chargeback in violation of this policy may result in permanent account termination and possible legal action.

6. Modifications to This Policy

Pip Inbox reserves the right to modify or update this Non-Refund Policy at any time. Changes will be reflected on this page, and continued use of our services after a policy update constitutes acceptance of the revised terms.

7. Contact Us

If you have any questions about this policy, please contact us:

📍 Pip Inbox
4 Peddlers Row, Unit #276
Newark, DE 19702
📧 support@pipinbox.com
📞 +1 302 722 6223