Terms and conditions

Welcome to Pip Inbox! These Terms and Conditions (“Terms”) govern your access to and use of our services, including our website, platform, and tools. By signing up for an account or using Pip Inbox, you agree to comply with these Terms.

If you do not agree to these Terms, please do not use Pip Inbox.

1. Definitions

For clarity, the following definitions apply:

  • “Pip Inbox” refers to the platform, services, and website operated by our company.
  • “User” or “you” refers to any person accessing or using our services.
  • “Services” refers to Pip Inbox’s features, tools, software, and functionalities.
  • “Account” refers to a registered user profile on Pip Inbox.
  • “Content” refers to emails, messages, text, images, and data sent, received, or stored using Pip Inbox.
  • “Subscription” refers to the paid plans that grant access to specific Pip Inbox features.

2. Eligibility and Account Registration

  • You must be at least 18 years old to use Pip Inbox.
  • You agree to provide accurate, complete, and up-to-date information during registration.
  • You are responsible for maintaining the security of your login credentials.
  • If we suspect fraudulent activity, we may suspend or terminate your account.

3. Acceptable Use Policy

Pip Inbox is a professional email marketing and communication platform. By using it, you agree NOT to:

3.1 Unlawful Activities

  • Violate any laws or regulations applicable to email marketing, data protection, and spam (e.g., CAN-SPAM Act, GDPR).
  • Send fraudulent, deceptive, or misleading content.
  • Use the platform for phishing, scamming, impersonation, or identity theft.

3.2 Spamming and Email Abuse

  • Send bulk emails without proper consent from recipients.
  • Use purchased, rented, or third-party email lists without verified opt-in consent.
  • Engage in “spam trap” practices that damage deliverability and reputation.

3.3 Security Violations

  • Attempt to hack, disrupt, or interfere with Pip Inbox’s systems.
  • Upload or distribute malware, viruses, or harmful code.
  • Bypass authentication or security measures.

3.4 Prohibited Content

You may not send or promote content related to:

  • Illegal activities (drug trafficking, human trafficking, fraud, etc.)
  • Hate speech, violence, or harassment
  • Adult or sexually explicit material
  • Gambling, pyramid schemes, or misleading investment opportunities

If we detect violations, we reserve the right to suspend or terminate your account without notice.

4. Subscription Plans, Billing, and Payments

4.1 Subscription Plans

  • Pip Inbox offers various subscription plans, each with different features and limits.
  • Users can upgrade, downgrade, or cancel their plan at any time.
  • Changes in plans may take effect immediately or at the next billing cycle.

4.2 Payment Terms

  • Payments are due on a recurring basis (monthly or annually).
  • We accept major credit cards and online payment methods.
  • All fees are non-refundable, except where required by law.

4.3 Late Payments & Account Suspension

  • If payment fails, access to services may be suspended.
  • We may attempt to charge your payment method multiple times before suspending your account.
  • Pip Inbox is not responsible for service interruptions due to non-payment.

4.4 Refund Policy

  • We generally do not offer refunds for subscription fees.
  • Exceptions may be made if Pip Inbox fails to provide services as described.

5. Termination and Suspension

5.1 Voluntary Termination

  • You may close your account by contacting support@pipinbox.com.
  • Any outstanding balance must be paid before termination.

5.2 Termination by Pip Inbox

We may suspend or terminate your account if:

  • You violate these Terms or our Acceptable Use Policy.
  • Your payment is overdue for an extended period.
  • You engage in fraudulent or illegal activities.

If your account is terminated for violations, you will not be eligible for refunds.

6. Intellectual Property Rights

6.1 Ownership of Pip Inbox

  • Pip Inbox retains all rights to its software, brand, and intellectual property.
  • You may not copy, modify, distribute, or reverse-engineer our platform.

6.2 User-Generated Content

  • You retain ownership of emails and content you create.
  • By using Pip Inbox, you grant us a limited license to store, process, and transmit your content as necessary for service operation.

7. Data Protection and Privacy

7.1 Compliance with Data Laws

Pip Inbox complies with relevant data protection laws, including:

  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • CAN-SPAM Act

7.2 User Responsibilities

  • You are responsible for obtaining consent from your email recipients.
  • You must comply with applicable privacy regulations when collecting and processing personal data.

For more details, see our Privacy Policy.

8. Service Availability and Limitations

8.1 No Guaranteed Uptime

  • While we aim for 99.9% uptime, occasional disruptions may occur.
  • Pip Inbox is not liable for any downtime, service interruptions, or lost data.

8.2 Platform Modifications

  • We may update, modify, or discontinue certain features without notice.
  • Users will be notified of major changes impacting service usage.

9. Limitation of Liability

To the fullest extent permitted by law, Pip Inbox is not responsible for:

  • Losses due to service outages, interruptions, or errors.
  • Unintended consequences of using our platform.
  • Unauthorized access to your account due to your negligence.

Our total liability is limited to the amount paid for your subscription in the last 12 months.

10. Indemnification

You agree to indemnify and hold Pip Inbox harmless from any claims, damages, or liabilities resulting from:

  • Your use of our services.
  • Violation of these Terms or applicable laws.
  • Any legal claims related to the emails you send.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the United States and the state of Delaware.

11.2 Dispute Resolution

  • Any disputes shall first be resolved through informal negotiation.
  • If unresolved, disputes may proceed to binding arbitration in Delaware.
  • Users waive the right to participate in class-action lawsuits against Pip Inbox.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted here, and continued use of our services constitutes acceptance.

13. Contact Us

For any questions regarding these Terms, contact:

📍 Pip Inbox
4 Peddlers Row, Unit #276
Newark, DE 19702
📧 support@pipinbox.com
📞 +1 302 722 6223